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🚚 Free Sydney Delivery on Orders $69+
🐝 Delivery Fees Now Up to 40% Cheaper
🚀 Same-Day before 12PM or Next-Day Delivery across Sydney Metro
Delivery FAQ
Delivery is available only to eligible postcodes in Sydney Metro, Wollongong and Canberra. Fees and service days can change; see Delivery Information and the options at checkout. The separate packaging and service fee is currently A$2.50.
Delivery questions
What is the difference between free delivery and the packaging fee?
Free delivery means the delivery fee is waived for a qualifying order. A separate packaging and service fee (currently A$2.50) applies to all orders, including orders above a free-delivery threshold.
What are the Sydney Metro Standard / Next-Day fees?
The delivery fee is A$0 for orders of A$69 or more, A$4.99 for orders of A$20–68.99, and A$7.99 for orders of A$0.01–19.99. Add the packaging and service fee (currently A$2.50). The current respective totals are A$2.50, A$7.49 and A$10.49.
What are the Sydney Metro Same-Day fees?
The delivery fee is A$5 for orders of A$69 or more, A$9.99 for orders of A$20–68.99, and A$12.99 for orders of A$0.01–19.99. Add the packaging and service fee (currently A$2.50). The current respective totals are A$7.50, A$12.49 and A$15.49.
When must I complete a same-day order?
Payment authorisation and order confirmation must be completed before 12:00 PM. If a later checkout still displays Same-Day because of a cache delay, your order may miss that day's dispatch.
What is the same-day delivery window?
The Sydney Metro same-day window is 5:00 PM–11:00 PM; delivery may arrive slightly earlier. Available next-day windows are shown separately at checkout.
How does Wollongong delivery work?
Wollongong operates on selected service days. For an available next-day service, place your order before 10:00 PM the day before. Delivery is free from A$89; below that threshold, A$10 delivery plus the packaging and service fee (currently A$2.50) totals A$12.50. The current packaging and service fee also applies above the threshold.
How does Canberra delivery work?
Canberra operates on selected service days. For an available next-day service, place your order before 10:00 PM the day before. Delivery is free from A$129; below that threshold, A$10 delivery plus the packaging and service fee (currently A$2.50) totals A$12.50. The current packaging and service fee also applies above the threshold.
How do I confirm that my address is eligible?
Use the postcode checker on the delivery information page, then check the available options at checkout. Coverage and service days can change.
Can the driver take my order upstairs?
The published delivery information says couriers deliver to ground-floor reception areas or your doorstep and cannot take lifts or stairs to upper levels. Arrange ground-floor access or suitable street-level delivery instructions.
What happens if delivery fails?
The driver will try to contact you and follow your delivery instructions where possible. If access is restricted and a safe drop is not possible, the order may be returned and cancelled. Under the Return & Refund Policy, an A$8 delivery fee, an A$10 handling fee and the cost of any perishable items are deducted; the remaining amount is refunded. Other cancellation situations follow that policy.
