Umall FAQ

Umall is a Sydney-based online Asian grocery store selling fresh food, pantry staples, frozen foods, snacks, drinks and household essentials.

Delivery is available to eligible postcodes in Sydney Metro, Wollongong and Canberra. Enter your postcode and check the options at checkout. See Delivery Information for current coverage. You can also read our Delivery FAQ.

Eligible Sydney Metro orders must be paid and confirmed before 12:00 PM to qualify for same-day delivery. The same-day delivery window is 5:00 PM–11:00 PM. Availability is confirmed at checkout.

Sydney Metro Standard / Next-Day delivery is free on orders of A$69 or more. A separate packaging and service fee (currently A$2.50) still applies. Same-day delivery has its own delivery fees.

The Sydney Metro same-day delivery fee is A$5 for orders of A$69 or more, A$9.99 for orders of A$20–68.99, and A$12.99 for orders of A$0.01–19.99. Add the packaging and service fee (currently A$2.50) to each of these amounts.

Read the product page and the product label. Details vary by item. If the information you need is missing, contact support before ordering.

Prices and availability can change. Check the current product page and your checkout before placing an order.

No. Delivery requires a physical residential or business street address. The delivery information page also excludes concierge mailrooms and newsagents for chilled parcels.

Quality issues can qualify for a refund. Other situations follow our Return & Refund Policy. Contact support@umall.com.au about your order.

Use the Request a Product page to send your request. Current packaging and service fees are listed on our Delivery Information page.