About Umall
Welcome to Umall, Australia’s largest online Asian supermarket. Founded in 2021 in Sydney, our mission is to bring the rich flavours and essentials of Asia straight to your doorstep. We proudly serve Asian-Australians and food lovers alike, offering 20,000+ products with fast same-day delivery across Sydney Metro.
Our Story & Mission
Umall began with a simple idea: to make authentic Asian groceries accessible and enjoyable for everyone. Whether you’re a student missing home or a foodie exploring new cuisines, we deliver the flavours and essentials of Asia straight to your doorstep.
At the same time, we believe shopping should be smarter, faster, and more seamless. That’s why we continue to refine our platform, using data insights and modern technology to improve everything from product discovery to delivery experience.
What We Value
- Quality — rigorous supplier checks and daily freshness standards.
- Value — fair everyday pricing plus weekly specials.
- Variety — 20,000+ items spanning every Asian cuisine.
- Service — Sydney‑based support and 7‑day delivery.
- Innovation — embracing new tools and smart systems to make grocery shopping easier.
Diverse Range of Products
We carry the widest selection in Australia – from Chinese pantry staples and Korean kimchi to Japanese matcha and Southeast Asian spices.
Innovative Fulfilment Center
Our Chullora warehouse blends robotics with a passionate team, achieving >99.8% order accuracy.
- Automated storage & retrieval
- Robotic picking & sorting
- Daily freshness checks
Fast & Convenient Delivery
Same-day delivery* is available for Sydney orders completed before 12:00 PM (afternoon drop window only) for a $5 upgrade. All later orders shift to next-day service. Free shipping now starts at $69+, and every parcel includes live GPS tracking plus our $2 service & packaging fee.
Insulated totes keep chilled items below 4 °C, and GPS tracking lets you follow every stop along the route.
Next-day customers can choose between 11:30 AM – 6:30 PM or 5:00 PM – 11:00 PM delivery slots, while the same‑day upgrade uses the evening window. Contact‑less drop‑off is available on request.
Serving the Community
We sponsor local festivals, welcome feedback, and continually add hard-to-find items. Service keeps expanding too—Wollongong runs select next-day routes now, and Canberra launches are staged for 2025.
Our Journey So Far
From a Sydney startup in 2021 to serving tens of thousands of households in 2025, we’re just getting started.
Why Shop with Umall?
- Uncompromising Quality – always comes first.
- Competitive Prices – value you can see.
- 20,000+ Products – widest Asian range.
- Same-Day / Next-Day Delivery.
- Free Shipping over $69 (Sydney metro).
- Secure Checkout & multiple payment options.
- Sydney Support Team ready to help.
Questions? Contact us – we’d love to help.
— The Umall Team
